If you forget the device password for the tokens stored on your local hard drive, you must reset the device. Resetting the device causes the existing tokens to be deleted. After resetting the device, you must request new tokens.
To reset the device:
Click Options > Token Storage Devices.
In the left pane of the Token Storage Devices screen, click Local Hard Drive (RSA).
Click Change Device Password.
In the Forgot your password? section, click Reset Device.
The following warning is displayed:
"Warning: By proceeding, all tokens on the selected device will be deleted and the device password will be reset."
Click OK.
The following message is displayed:
"Successfully deleted tokens and removed password."
Click OK.
Contact your administrator to request new tokens.